BG Log Error: Cannot Get Job Status Based On Step Action

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The BG Error is:

No of rowset: 1 No of rows: 0
         at com.niku.bpm.engine.rules.ActionExecutionPipeline.execute(ActionExecutionPipeline.java:107)
         at com.niku.bpm.engine.rules.Pipeline.run(Pipeline.java:280)
Caused by: com.niku.bpm.BpmException: getStepJobActionStatus - Cannot get job status based on step action result id: 5781005. Did not get exactly one rowset with one row back. No of rowset: 1 No of rows: 0
         at com.niku.bpm.services.persistence.ServicePersistenceUtils.getStepJobActionStatus(ServicePersistenceUtils.java:2323)
         at com.niku.bpm.services.ExecuteJobAction.isCompleted(ExecuteJobAction.java:406)
         at com.niku.bpm.engine.objects.StepInstance.processSynchronousStepAction(StepInstance.java:860)
         at com.niku.bpm.engine.rules.ActionExecutionPipeline.execute(ActionExecutionPipeline.java:64)
         ... 1 more

 

 

 

Resolution

This is because the job no longer exists.

For example - "The Delete Projects" no longer exists, it has been replaced with "Delete Investments and Time Reporting Periods".

Make sure to modify the step in the process causing the error.

Additional Information

MG_18th Feb 2022 - 33019977