upgraded PM and OI connector - OI connector generating errors

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Upgrade PM to 21.2.7 - no issues

Upgraded OI connector to 2.1.5 - no metrics are being pushed into DX and OI connector logs have ERRORS

 

Environment

Dx NetOps Performance Management PM 21.2.7 / OI 21.2.5

Cause

If you have installed CA Application Performance Management and DX Operational Intelligence, generate the token using the following method:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/20-2/administrating/configure-your-monitoring-environment/Generate-Security-Token.html

Resolution

Generate a Token

Follow these steps:

• Log into Team Center and click 

  Settings

  , 

  Security

   tile.
• Click 

  Generate New Token

  .

   

  New API Security Token

   dialog appears.
• Define the following details:

   
  • • Label 

      (name): name of the security token.

       
    • Select the type of security token:

       
    • Agent:

       token to authorize an agent

       
    • Public API:

       token to access a public API. You can set an expiry date for the public API tokens or you can set the token to never expire.

       
    • Tenant Token

      : token to grant access to a tenant

       
       
  •  
• Click 

  Generate Token

  .

   

  The system generates a new token.

  For security reasons, you only see a token once. Store the token in a safe place before closing this dialog window. Do not disclose the token to unauthorized parties.

  The token now appears among the other tokens in the 

  Security

   tab

 

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/20-2/administrating/configure-your-monitoring-environment/Generate-Security-Token.html