Tomcat process does not start on one or more Secondary servers.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Tomcat process does not start on one or more Secondary servers.

From the logfiles:
 
[Thread-4] ERROR SLUMP 554 Can't logon to slump - check server daemons: java.lang.IllegalThreadStateException


 

Environment

Release : 17.3

Component : SDM - Tomcat

Resolution

Looking at the pdm_startup file, at line 426 onward we see this:

; ServiceDesk tomcat
PDM_TOMCAT_CONTROLLER(pdm_tomcat, $NX_LOCAL_HOST, "pdm_tomcat-%h" )
after domsrvr connects + 5

we can increase that delate from 5 to something larger; this will ensure that the domsrvr will be fully up before the Tomcat starts to run.