ERROR:License key not installed: Base64 decode error

Products

• SG-S200
• ProxySG Software - SGOS

Issue/Introduction

ProxySG indicate error License key not installed: Base64 decode error in the monthly license key update process.
Is there any issue how to fix this issue.

The "https://SGIP:8082/evenlog/statistics" has following error.

2022-02-12 12:09:22+09:00JST  "Licensing: Initiating auto-update of license-key"  0 540000:96  lic_admin_impl.cpp:3040
2022-02-12 12:09:28+09:00JST  "Licensing: License key not installed: Base64 decode error : (err=5505029) % Could not successfully parse the license key file "  0 540000:96  lic_utils.cpp:201
2022-02-12 12:09:28+09:00JST  "Licensing: auto-update: new license file is not acceptable: error code 0x540005: Base64 decode error"  0 540000:1  lic_admin_impl.cpp:3170

Environment

Release : 6.7.4.13

Component : license

Cause

This is relate to release the new license portal since 2022/02/7.
Error will be occur if your ProxySG has such a SSL-TRIAL WAP-TRIAL.

Resolution

Please contact Broadcom support our GTO team will be remove these license and it fix the download license issue.