Hidden Options Not Showing in Custom Service Catalog Offering
Article ID: 234761
Updated On:
Products
Issue/Introduction
In a form for Service Catalog, there are objects that default to hidden, but are then set to show based on user selection.
The object is hidden and not showing up in Service Catalog even if the selection is to show the hidden field.
Environment
Release : 17.3
Component : Catalog - Form Designer
Cause
By Default the field is not showing.
The check must be made first before the field appears.
If this check never happens, the field will never appear.
Resolution
Customer was seeing a field disappear after submission.
This happened because by default the form hides this information.
This information is displayed when a function runs checking the status of their buttons.
We suggested they update their form to add the function that performs the check to display the field to the "onLoad field."
This way when the form loads, the check is run to see if the field should be displayed and appropriately displays the field or not.
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