After upgrade uim 20.4 Sla engine is down

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe

Issue/Introduction

After upgrade to UIM 20.4, the sla_engine probe  is down.

Environment

Release : 20.4

Component : UIM - SLA_ENGINE

Resolution

When logged in to the Infrastructure Manager (IM):

 

1. Deactivate the sla_engine (wait until it turns grey)

2. Rt-click and delete the sla_engine probe

3. Then delete the sla_engine folder/directory from the file system.

4. Redeploy the sla_engine v20.4 package from the Primary hub local archive.

 

Then it should start and run.

 

You can chose to save off the sla_engine.cfg to refer to the settings but the default settings will work, just check the java min/max values and make sure they are at least 2048/4096 respectively.

 

The SLA / SLO data is maintained in the backend database tables so there would be no data loss.