Windows Device Guard and Symantec Encryption Desktop or PGP Desktop
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Windows Device Guard and Symantec Encryption Desktop or PGP Desktop

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Article ID: 234559

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Updated On:

Products

Drive Encryption Encryption Management Server Desktop Email Encryption Endpoint Encryption File Share Encryption Gateway Email Encryption PGP Command Line PGP Key Management Server PGP Key Mgmt Client Access and CLI API PGP SDK

Issue/Introduction

Currently Windows 10 and Windows 11 include a security feature called Device Guard and this feature has been known to block PGP Desktop Encryption or Symantec Encryption Desktop.

Resolution

Due to Device Guard blocking the Symantec Encryption Desktop or PGP Desktop client, some features may not work properly.

In order to ensure the PGP software loads properly, add an exclusion to make sure the PGP binaries are no longer blocked.  See the following article for more information on exclusions:

200696 - Symantec Encryption Services - Add Symantec Encryption programs to safe list or exclusions in security software

 


Note: Symantec Endpoint Encryption has not been known to be blocked, only the PGP Desktop client.

Please note, there are no incompatibity issues with Symantec Endpoint Protection--this is another alternative to this solution is Device Guard cannot be configured to allow the Symantec Encryption products.

If you need further assistance with adding the exclusion, work with your security expert to add these exclusions to Device Guard or contact Symantec Encryption Support for further assistance.

 

 

 

 

Additional Information

171115 - Troubleshooting Symantec Encryption Desktop with Windows 10 Device Guard - Memory Integrity Features

156303-Symantec Encryption Products Current Version Available

EPG-26268\ISFR-2102
EPG-21701
EPG-19982  
EPG-17099
EPG-19982