Unable to retrieve spoolfile, status=Spool file retrieval failed, lstatus=File is not available
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Unable to retrieve spoolfile, status=Spool file retrieval failed, lstatus=File is not available

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Article ID: 234526

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Updated On:

Products

CA Workload Automation DE Workload Automation Agent

Issue/Introduction

We installed CA agent on a new server and when we try to retrieve status information or jobs we are getting the message : 

Unable to retrieve spoolfile, status=Spool file retrieval failed, lstatus=File is not available

It seems directories are created in the spool directory as expected but there are no files in the directories.

Environment

Release : 12.0

Component : Workload Automation System Agent

Resolution

Configure the agent not to delete spool file of completed jobs by setting the parameter to false in agentparm file;

agent.spool.success.autocleanup=false

Restart the agent for the change to take effect.