Running "./jaws.sh stopysync" hangs or fails to shutdown the AAI service
Article ID: 234487
Updated On:
Products
Automation Analytics & Intelligence
Issue/Introduction
Running "./jaws.sh stopysync" hangs or fails to shutdown the AAI service.
Environment
Release : 6.4.1-1
Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE
Resolution
If the './jaws.sh stopsync" command fails to stop the AAI service, you will have to kill the jboss process.
1. Identify the PID for the AAI jboss process:
ps -eaf | grep jboss
2. Use the PID from above to run a kill statement:
kill -9 <pid>
3. Verify there are not any other jboss processes running by running:
ps -eaf | grep jboss
4. If there are no other jboss PID's, the service is shutdown.
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