CCC URL is not accessible and failing with the following error: HTTP Status 404 – Not Found

Products

• CA Capacity Manager

Issue/Introduction

CCC URL is not accessible and failing with the following error: 

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HTTP Status 404 – Not Found

Type Status Report

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.

Apache Tomcat/8.5.57
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Environment

Release : 2.9

Resolution

Looking at CCC logs, we can see the following error:

Caused by: java.sql.SQLException: ORA-00257: archiver error. Connect internal only, until freed.

The ORA-00257 error is a very common Oracle database error. The error is basically trying to tell us that we have run out of logical or physical space on our ASM diskgroup, mount, local disk, or db_recovery_file_dest location where our archivelogs are being stored.

So, after engaging the Oracle DBA and solving the problem at DB side, the apache tomcat service was restarted and problem was solved.

If the problem still remains after doing the actions mentioned above, please contact Broadcom Support Team.