SpectroSERVER.exe crash (libgserv.dll)

Products

• CA Spectrum

Issue/Introduction

SpectroSERVER process crashed with following Windows Application Error:

Faulting application name: SpectroSERVER.exe, version: 21.2.2.0, time stamp: 0x610d59ef
Faulting module name: libgserv.dll, version: 21.2.2.0, time stamp: 0x610d58d1
Exception code: 0xc0000409
Fault offset: 0x0000000000061638
Faulting process id: 0x1a9c
Faulting application start time: 0x01d8023d62643326
Faulting application path: D:\CA\Spectrum\SS\SpectroSERVER.exe
Faulting module path: D:\CA\Spectrum\lib\libgserv.dll
Report Id: 8126dec0-f2b3-4ad5-ab9b-e43a09507a68
Faulting package full name: 
Faulting package-relative application ID: 

Used Windows version:

OS Name:                   Microsoft Windows Server 2016 Standard
OS Version:                10.0.14393 N/A Build 14393
System Model:            VMware Virtual Platform
System Type:              x64-based PC

Environment

Release : 21.2.2

Component : Spectrum Core / SpectroSERVER

Resolution

After the upgrade to Spectrum 21.2.6 the crash did not reoccur.