SAP jobs get stuck in a running state

Products

• Autosys Workload Automation

Issue/Introduction

SAP jobs get stuck in a running state. The jobs complete in SAP but stay running in Autosys. Agent needs to be restarted to correct the issue and sometime it works and sometimes it does not work.

Environment

Release : 12.0 and above

Component : Workload Automation Agent for SAP

Cause

No RFC authorization for function module BAPI_XBP_JOB_STATUS_GET was granted to SAP user.

In sap_communicator.log, it's noticed that calling an SAP API to check status fails with "No RFC authorization for function module BAPI_XBP_JOB_STATUS_GET" as shown below: 

02/08/2022 00:00:12.345-0500 1 main.Execution:5645466028514519099.CybSAPConnectionParameters.getComDest[:556] -  CybSAPConnectionParameters getComDest() return value >>QAAUTOSYS:100:EN:AUTSYSQ100
02/08/2022 00:00:12.345-0500 1 main.Execution:5645466028514519099.CybSAPJobManager.requestProcessedNotify[:1239] - Monitor failed, notifying state unknown...
02/08/2022 00:00:12.345-0500 4 main.Execution:5645466028514519099.CybSAPResponseQueue.b[:240] - 
################## REPLY 60788.2722291_1/WAAE_WF0.1/MAIN
                                                                                                * VERB     : STATE
                                                                                                * SUBVERB  : UNKNOWN
                                                                                                * RESIDUAL : Status(Unknown) LStatus(BAPI_XBP_JOB_STATUS_GET- JCoException: No RFC authorization for function module BAPI_XBP_JOB_STATUS_GET.) 

 

Resolution

Grant SAP user appropriate authorization. See Set Up SAP Authorizations for details.