CA PAM Client fails to open on Windows Citrix Servers

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

CA PAM client on windows server its failing with error while trying open the client .

 

Environment

Release : 4.0.X/4.1.X

Component :Citrix Server

Cause

The CAPAM Client doesn’t have write access to Program Files (86).

Logs.log

2022-01-14 14:59:23 INFO  - Starting second instance. Reason: com.ca.client.upda

ter.connectors.d: File is locked by another process D:\Program Files (x86)\CA PA

M Client\temp\.lock; Port = -1     com.ca.Main.main(?:?) [main]

2022-01-14 14:59:23 ERROR - Starting application failed.     com.ca.Main.main(?:

?) [main]

Resolution

Grant full write permission to the folder where CAPAM Client has been installed.