Status Report PDF truncates text in string fields

Products

• Clarity PPM On Premise
• Clarity PPM SaaS
• Clarity FedRAMP

Issue/Introduction

Text entered into a string field and shown in the Status Report canvas gets incomplete data shown in the PDF report. 

1. Log into Clarity Modern User Experience (MUX)
2. Create a project 
3. Click on the Status module for the project 
4. In the Status Report Update field, paste at least 5 lines of text
5. Click Preview
6. Click Download PDF, then Save
7. Open the PDF and look at the Status Report Update field

Expected Results: The entire text pasted into the field should display in the PDF. 

Actual Results:  Some lines get completely left out, and line 4 has the bottom half of the characters cut off. 

Environment

Release: Clarity 16.0.1 and higher. 

Cause

When you export the PDF, the PDF looks exactly as it appears on the screen. If the widget has a scroll bar, any data within the scroll bar will not be included in the PDF.

Resolution

When you export the PDF, the PDF looks exactly as it appears on the screen. If the widget has a scroll bar, any data within the scroll bar will not be included in the PDF. The same is documented under section Export to PDF

Workaround:

• Adjust the widget size to fit the page and content 

Additional Information

The same behavior can be seen when using Rich text Fields.