Installing Service Catalog GA on a Patched Service Desk Manager with Cloned MDB
Article ID: 234292
Updated On:
Products
Issue/Introduction
Customer wants to install Service Catalog on the same server as an already patched SDM machine.
When running the installer, we see these errors in the install log:
2022/01/21 12.21.13.089 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [CommonProcessUtilities] java.util.ServiceConfigurationError: com.sun.tools.attach.spi.AttachProvider: Provider sun.tools.attach.WindowsAttachProvider could not be instantiated
2022/01/21 12.21.13.463 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [CommonProcessUtilities] Deploy module 'component' failed with return code - -3
2022/01/21 12.21.13.465 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [CommonProcessUtilities] Java HotSpot(TM) 64-Bit Server VM warning: ignoring option UseSplitVerifier; support was removed in 8.0
2022/01/21 12.21.13.515 INFO [DeployThread: Configuración de CA Service Catalog: Componentes] [ActiveProcessHolder] Exit Monitor. Process ID (PID): 776
2022/01/21 12.21.13.515 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [CommonProcessUtilities] Command terminated with exit code: -3
2022/01/21 12.21.13.515 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] SLCM Component Configuration Exit Code: -3
2022/01/21 12.21.13.515 INFO [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] SLCM Component Configuration Exit Code: -3
2022/01/21 12.21.13.515 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] Configuring components failed. Firing Task Error.
2022/01/21 12.27.01.719 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [SLCMHelper] Catalog Services restarted.
2022/01/21 12.27.01.781 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] Watch Service registered for dir: conf
2022/01/21 12.27.01.797 ERROR [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] Caught exception
java.lang.InterruptedException
at java.base/java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireInterruptibly(AbstractQueuedSynchronizer.java:1261)
at java.base/java.util.concurrent.locks.ReentrantLock.lockInterruptibly(ReentrantLock.java:317)
at java.base/java.util.concurrent.LinkedBlockingDeque.pollFirst(LinkedBlockingDeque.java:507)
at java.base/java.util.concurrent.LinkedBlockingDeque.poll(LinkedBlockingDeque.java:675)
at java.base/sun.nio.fs.AbstractWatchService.poll(AbstractWatchService.java:108)
at com.ca.smsi.installui.tasks.ConfigureSLCMComponents.isConfigurationComplete(ConfigureSLCMComponents.java:198)
at com.ca.smsi.installui.tasks.ConfigureSLCMComponents.run(ConfigureSLCMComponents.java:73)
at com.ca.smsi.wizard.task.Task.start(Task.java:239)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:1309)
2022/01/21 12.27.01.797 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] Closing the watcher
Environment
SDM - 17.3 RU (X)
Service Catalog 17.3
MDB and SDM was cloned from a previous installation
Resolution
Customer reverted the installation and pointed the Service Catalog installation to a new DB and was able to install Service Catalog successfully.
Additional Information
Also ensure these steps have been taken when moving the MDB.
Feedback
