How to set PMEngine.log logging to Debug mode?

Products

• CA Client Automation
• CA Client Automation - Patch Manager
• CA Client Automation - IT Client Manager

Issue/Introduction

This document outlines the steps to set the PMEngine.log file logging level to debug mode, which will be required for diagnosing the Patch Manager issues by Broadcom Support team. 

Environment

Client Automation/Patch Manager - All Versions.

Resolution

Perform below steps on the ITCM Domain Manager:

1.Stop tomcat: caf stop tomcat.

2.To set the PMengine in debug mode edit ..DSM\PatchManagement\conf\config.properties and update it as:

"event.config.debugLevel=DEBUG"

3.Start tomcat: caf start tomcat

4.To reset the change back, set it to INFO and then recycle the tomcat service as mentioned above.