SiteMinder : capturing package file from the policy server cores

Products

• SITEMINDER

Issue/Introduction

Steps to capture pkgapp trace for policy server crashes 

Environment

Release : 12.8.x

Component : Policy Server 

Resolution

1. confirm that GDB is installed 

    * Grabbing libs with gdb   [success]

 2.  make sure to run pkgapp command against the pid of smpolicysrv not smexec.

    pkgapp -ir -p <Current active pid value for the policyserver> -a <Policyserver installation/bin/smpolicysrv> -c <path to the core file> -s <path to store the output>

    example:

    pkgapp -ir -p 14367 -a /opt/CA/sitemider/bin/smplocysrv -c /var/tmp/cores/core.124 -s /var/tmp/storage

 3. upload the generated output file including the runtime-<date>.log file. 

 4. confirm new and updated backtrace file is generated in the proctool-info folder.