Task Details Fly-Out freezes for a single task

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When opening the details panel for a certain task, the page freezes for a while. During this freeze, the GET REST API calls are in a pending state: 

After waiting ~1 minute, the request gets processed and the response arrives. 

Only this task seems to be affected. 

Those are the whole GET REST requests:

• /ppm/rest/v1/private/instantMessages?fields=lastUpdatedBy,createdDate,lastUpdatedDate,createdBy,resourceName,message,resourceId,createdById,conversationLevel,conversationAttachment&filter=((resourceName%20=%20%27tasks%27)%20and%20(resourceId%20=%205489089))&limit=10&sort=createdDate%20desc&_cb=1643203699805
  
  
• /ppm/rest/v1/projects/5423021/tasks/5489089?tsvParams=(workEffortUnit%3Ddays)

When submitting those two REST GET calls from a REST API client, the response comes immediately. 

Resolution

Delete the task and recreate it