Alarm enrichment probe down

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Alarm enrichment probe was down and in a red state

Environment

Release : 20.3

Component : UIM - ALARM_ENRICHMENT

Cause

Sa user was unable to login to database, error in log file display:

Feb 07 10:17:06:200 [main, alarm_enrichment] (1) error, Failed to connect to database: Login failed for user 'sa'. ClientConnectionId:c38865c1-792c-44bb-9aa5-6148c10e9748
 at com.nimsoft.probe.service.enrichment.cmdb.CmdbJdbcDataSource.connectToDatabase(CmdbJdbcDataSource.java:113)
 at com.nimsoft.probe.service.enrichment.cmdb.CmdbJdbcDataSource.initialize(CmdbJdbcDataSource.java:57)
 at com.nimsoft.probe.service.enrichment.cmdb.CmdbCacheEnrichmentSource.createDataSourceHandlerForConfigEntry(CmdbCacheEnrichmentSource.java:191)
 at com.nimsoft.probe.service.enrichment.cmdb.CmdbCacheEnrichmentSource.initialize(CmdbCacheEnrichmentSource.java:122)
 at com.nimsoft.probe.service.enrichment.cmdb.CmdbCacheEnrichmentSource.readCmdbSection(CmdbCacheEnrichmentSource.java:66)
 at

Resolution

Sa user login was updated to reflect correct information in the data engine and the issue was resolved and probe came back up