Few alarm id not creating ticket at CASDM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

we are facing issue regarding UIM auto assigned incidents is not working for few alarm id.

 

 

Environment

UIM 20.4
Service Desk 17.1
sdgtw 2.24

Resolution

Follow the below Step:-

== Using sdgtw Raw Configure change the threadpool > thread_pool_max from "15" to "30" .  Save the setting and this will automatically restart the sdgtw probe.

== Changed the alarm count as "empty" at rule in NAS for ca Servicedesk and now its creating the ticket in service desk