Unable to run SMC command in Live Shell

Products

• Endpoint Security Complete

Issue/Introduction

Users are not able to run the SMC commands in the Symantec Endpoint Security (SES) Live Shell.

Environment

Endpoint Security

Endpoint Security Complete

Resolution

The Live Shell feature lets you run PowerShell remotely on the endpoints in your network.

Using Live Shell, you can:

• Obtain more information from the endpoint
• Respond to attacks and perform certain kinds of remediation
• Run most PowerShell commands and scripts

NOTE: You cannot run commands that require input from the endpoint user.

In order for the PowerShell command to work, it will require the dot backslash (.\) to precede the command. See example below:

Change to the folder C:\Program Files (x86)\Symantec\Symantec Endpoint Protection before executing the SMC Commands.

Example:

.\smc -updateconfig
.\smc -cloudmanaged path\to\Symantec_Agent_Setup.exe

NOTE:  Your Live Shell connection will be terminated if you stop the SMC service (.\smc –stop). 

Additional Information

Commands for the Windows client service smc in Symantec Endpoint Protection and Symantec Endpoint Security:

https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/appendices/windows-commands-for-the-endpoint-protection-clien-v9567615-d19e6200.html