RedHat clients not being identified as Virtual Machine when hosted on Hyper-V

Products

• IT Management Suite
• Client Management Suite
• Server Management Suite

Issue/Introduction

Customers have reported that they have noticed RedHat clients hosted in Hyper-V are not properly showing the Resource Type.

Windows clients hosted on the same Hyper-V host are properly identified as Virtual Machines.

Environment

ITMS 8.6 RU1 and RU2

Cause

Known issue. Hyper-V was not supported until ITMS 8.6 RU3 which is why the machines were reported as a physical resource.

Resolution

ITMS 8.6 RU3 addressed this issue and support for Hyper-V virtualization detection was added.

After upgrading to ITMS 8.6 RU3, it should display the proper Resource Type as a Virtual Machine.

Additional Information

IT Management Suite 8.6 RU3 Release Notes