Missing performance data in ASM for weekend.

Products

• CA App Synthetic Monitor

Issue/Introduction

The customer said missing performance data in ASM for this past weekend. They need assistance to rectify this.

Environment

Release : SAAS

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

Unfortunately, the data restore won't be possible. The outage was on the database and caused ASM was not monitoring at all. Between Feb 6, 23:35 to Feb 7, 7:00 UTC there will be gaps for all customers.

The outage prevented ASM to monitor services. The data is lost because it was never created.