EXP-01005 error when exporting to PDF

Products

• Clarity PPM On Premise

Issue/Introduction

You are trying to export to PDF in Roadmaps but receive an error "EXP-01005: Required libraries are missing. Please contact your system administrator".

Cause

An error condition is detected if required libraries are missing (e.g.: libatk-bridge-2.0.so.0, libdrm.so.2 libgbm.so.1, libatspi.so.0, libxshmfence.so.1...).

Resolution

The System Administrator can locate missing libraries by opening the Clarity installation directory:

1. <CLARITY_HOME>/playwright/chromium-xxxxxx/chrome-linux,
2. Run the following command: ldd chrome | grep not
3. The output of this command shows all missing libraries.
4. The System Administrator should install all libraries to ensure Export PDF functionality is working properly.

Additional Information

Export the Roadmap Timeline to PDF