Email Notifications are not being sent out due to special characters in the subject
Article ID: 233896
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
Email Notifications via method "$NX_ROOT/bin/smtp_mail" will not be delivered, if a German Umlaut (äöü) is in the Subject.
The contact will get a mail returned with the ERROR message:
SMTPUTF8 is required, but was not offered by host MAILSERVER1
Setting smtputf8 to disabled in the sendmail does not help, because it removes all Umlauts in subject and body, umlauts in the message body are fine.
Environment
Release : 17.3.x
Component : SDM - In-bound/Out-bound Mail
Cause
Mail server is not setup for SMTPUTF8
Resolution
The receiving mail server needs to be configured to accept the SMTPUTF8 subject header.
Additional Information
Feedback
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