HTTP ERROR: 503 Service Unavailable while accessing the Symantec VIP Enterprise Gateway console

Products

• VIP Service

Issue/Introduction

HTTP ERROR: 503

Problem accessing /vipegconsole/homePageAction.action. Reason:

    Service Unavailable

Powered by Jetty://

 

Cause

The startup.log may contain the following error.

INFO   | jvm 1    | 2022/01/25 00:16:18 | 2022-01-25 00:16:18.398:WARN:oejw.WebAppContext:Failed startup of context o.e.j.w.WebAppContext{/vipegconsole,file:/C:/Program%20Files%20(x86)/Symantec/VIP_Enterprise_Gateway/server/work/jetty-0.0.0.0-8232-vipconsole.war-_vipegconsole-any-/webapp/},C:\Program Files (x86)\Symantec\VIP_Enterprise_Gateway\server\webapps\vipconsole.war
INFO   | jvm 1    | 2022/01/25 00:16:18 | java.util.zip.ZipException: invalid entry size (expected 2978480128 but got 19514 bytes)

The jetty-0.0.0.0-8232-vipconsole.war file contains the files necessary for Jetty to serve up the VIP EG Console pages. The error suggests some of the files in the deployed folder have become corrupted, resulting in a size mismatch and the HTTP 503 error. 

 

Resolution

Perform the following steps to troubleshoot the HTTP 503 error:

1. Stop the Symantec VIP Enterprise Gateway service.
2. Browse to <VIP_Install>\VIP_Enterprise_Gateway\server\work\ and delete the jetty-0.0.0.0-8232-vipconsole.war-_vipegconsole-any-. Sample:
   
3. Restart the Symantec VIP Enterprise Gateway service. This will build a fresh war file. 

If the issue persists:

• Check the jettyServer.log, startup.log, and vipegconsole.log for errors (<vipeg_install>\VIP_Enterprise_Gateway\logs). 
• Other web servers (Apache, IIS, etc) running on the same server could conflict with the Jetty Web Service. Stop these services while troubleshooting this error. 
• Reset your firewall configuration to allow the VIP EG console port (default is 8232). 

 

Additional Information

https://knowledge.broadcom.com/external/article?articleId=232237