UIM upgrade 20.4 failed with error 42% during Configuring Java Runtime Envirmonment

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Hello,

Today we've tried upgrade our UIM env. from 20.3.3 to 20.4.

An error occurred during installation "setupCAUIMServer.exe" 

log uimserver_ia_install.log

robot=/Domain/primary/phub
 package_version=
 job_description=NMS installation
 job_id=java_jre-1643818416142
 time_finished=1643818427
 expire=0
 package_name=java_jre
 time_entered=1643818416
 result_code=6
 result_string=inst_execute_status failed: permission denied
 time_scheduled=1643818419
 retry_attempts=0
 time_last_attempt_finished=1643818427
 remote_reported=0
 attempts=1
 status=finished
2022-02-02 17:13:54,027 DEBUG probe.DistsrvController:getPackageDistributionStatus:664 [Thread-41]  - DistsrvPackageDistributionStatus{strJobId=java_jre-1643818416142, strJobDescription=NMS installation, strPackageName=java_jre, strPackageVersion=, strRobotAddress=/Domain/primary/phub, strStatus=finished, bExpiredFlag=false, nResultCode=6, strResultString=inst_execute_status failed: permission denied, nAttemptNumber=0, nAttempts=1, nRetryAttempts=0}

 

Environment

Release : 20.4

Component : UIM - INSTALL

Resolution

The issue is related to a currpted file on the controller probe in the primary hub.
Please update the controller on the primary hub to the latest robot_update 9.33HF version and run the UIM instllation again