Unable to import task containing secure information exported from another SMP Server

Products

• Inventory Solution
• IT Management Suite

Issue/Introduction

You are unable to import a task containing secure information exported from another SMP Server.

Due to security reason, exported object containing secure information such as username/password must be encrypted:

 

Environment

ITMS 8.x

Cause

Working by design. Security design

Resolution

In order to import item containing secure information generated on another SMP server, an administrator must export encryption key and import it on the destination SMP server:

On the SMP Server Console, go to Settings>All Settings>Notification Server>Notification Server Settings>Encryption Keys Management tab

1. Export:

2. Import: