FileReader timeout occur when EDM/IDMS resync after a server patch.
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FileReader timeout occur when EDM/IDMS resync after a server patch.

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Article ID: 233752

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

Detection server logs indicate that Operation Timeouts have occurred. 

Environment

Release : 15.8

Component :

Resolution

 

After patching servers hosting DLP detection, it may be beneficial to restart the the monitor controller on Enforce, in order to clear the connection cash and initiate a new connection.