Detection Server CEH log shows MicrosoftInformationProtectionPlugin Timeout error

Products

• Data Loss Prevention

Issue/Introduction

While processing files for detection the following error occurs

ERROR | cehost | MicrosoftInformationProtectionPlugin [8120] | [9904] | curl_easy_perform() failed: Timeout was reached (28) |

Cause

This is likely caused by the timeout settings being configured too low.

Resolution

On Enforce console go to the advanced settings for the detection server then increase the content extract timeout settings.

Default Value:

ContentExtraction.ShortTimeout = 30000 (30 seconds)
ContentExtraction.LongTimeout = 120000 (2 minutes)

Adjust the Short and Long timeout settings to a length of time that works in your environment while attempting to keep the time to a minimum.