Swap utilization alerts are received after extended uptime
Article ID: 233511
Updated On:
Products
Issue/Introduction
Some time after updating to Messaging Gateway (SMG) 10.7 the SMG system begins generating alerts indicating that swap utilization has exceeded 60% (default).
Symantec Messaging Gateway Alert Notification for [email protected]
======================= ALERT NOTIFICATION ================================
The swap space utilization on the following hosts has reached the threshold (60%):
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Host Swap used Swap free Date
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smg-in1 6,664,864 KB (64%) 3,870,120 KB (36%) Mon Nov 28 11:35:13 PST 2016
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After an extended uptime, typically over a year of uninterrupted uptime, the scanning engine and mail transfer agent may utilize excess memory and contribute to the depletion of swap space.
Environment
Release : 10.7.5
Component :
Cause
Since the Messaging Gateway allows for customized rules that can variously impact the performance of the appliance, it is usually a good idea to reboot the appliance periodically.
Resolution
Reboot the appliance to refresh the system resources. If the issue returns again within a few months time, you may want to open a case with product support for a system review.
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