SNMP alerts sent from Encryption Management Server when stopping or restarting all services

Products

• Encryption Management Server
• Gateway Email Encryption

Issue/Introduction

All services can either be stopped or restarted in Encryption Management Server by doing the following:

1. Log in to the administration console.
2. Navigate to System / General Settings.
3. Click on the Stop All Services or Restart Services button.

However, if the SNMP service is configured and enabled under Services / SNMP, a separate SNMP alert is sent to the SNMP server for most of of the services. This may be regarded as excessive.

Environment

Symantec Encryption Management Server release 10.5 and above.

Resolution

To avoid multiple SNMP alerts, before stopping or restarting services, navigate to Services / SNMP and disable the SNMP service. After services have been stopped or restarted, enable the SNMP service again.

Alternatively, rather than click on the Stop All Services or Restart Services button, stop or restart services from the command line.

In order to achieve the same result as using the Stop All Services button but without triggering an SNMP alert for each service, ssh to Encryption Management Server and enter the following commands. Note that the snmpd service is stopped first:

pgpsysconf --stop snmpd
pgpsysconf --stop pgpuniversal
pgpsysconf --stop pgprep
pgpsysconf --stop slapd
pgpsysconf --stop pgpgroupd
pgpsysconf --stop pgpboomerangd

To achieve the same result as using the Restart Services button but without triggering an SNMP alert for each service, ssh to Encryption Management Server and enter the following commands. Note that the snmpd service is stopped first and started last:

pgpsysconf --stop snmpd
pgpsysconf --stop pgpuniversal
pgpsysconf --restart slapd
pgpsysconf --restart pgprep
pgpsysconf --start pgpuniversal
pgpsysconf --restart pgpgroupd
pgpsysconf --restart pgpboomerangd
pgpsysconf --start snmpd

Additional Information

EPG-26014