Automic installation no longer able to stop start components individually
Article ID: 233437
Updated On:
Products
Issue/Introduction
We have an installation of Automic which we converted to run as non-root.
After this change we can still stop and start automic using the full start and stop commands
/automic/Automation.Platform/ServiceManager/bin/automicsm start
/automic/Automation.Platform/ServiceManager/bin/automicsm stop
but we can no longer stop and start individual components using the ucybsmcl command
e.g.
$ ./ucybsmcl -c STOP_PROCESS -h XXXXXXX:8871 -n Automic -s Tomcat
connect: Connection refused
*ERROR 2* Pipe returned error
Connection refused
[error code returned = 2 ]
Error code 2 suggests the server is not listening which it is not, (nothing listen ing on 8871)
During the 'de-rooting' we removed the /opt/CA stuff because it was running as root.
How do we return the capability to stop and start individual components to normal function?
We cannot have processes running previously under /opt/CA as root or indeed in that directory (root owned)
Environment
Release : 12.3
Component : AUTOMATION ENGINE
Cause
There were multiple issues
1.The servicemanager was not updating the logs
2. The ucybsmcl was not able to list process or stop/start individual services
The automic engine was started with automicsm script
Noticed that the servicemanager was referring to AE.ini and phrase AE
The INI was nonexistent
The system name as per ucsrv.ini was "AUTOMIC"
Resolution
Edited the servicemanager INI file and updated the definition files with the correct path
Also, the CAPKI key and certificate definition was updated with the correct patch
We updated the automicsm script to start with the correct INI file and the phrase
Restarted the automation engine
Now the log files were updated
The service manager client was still not showing the process list
We added the following in the environment settings
CAPKIHOME
CASHCOMP
LD_LIBARARY_PATH
Ran the following command and it listed process fine
./ucybsmcl -c c GET_PROCESS_LIST -h XXXXXXX:8871 -n AUTOMIC
We were also able to stop and start individual services as well.
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