kb attachments indexing

Products

• CA Service Desk Manager

Issue/Introduction

Is the classic ui or xflow able to index attachments on kb articles?

Environment

Release : 17.3

Component: SDM-Knowledge/Federated Search/Share Point

Resolution

1) Knowledge re-indexing works on knowledge articles, but not on attached documents.

2) The following product documentations helps understand more when to use knowledge re-index and all about the knowledge reindex utility.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/administering/configure-ca-service-desk-manager/configure-the-ca-sdm-environment/search-engine-configuration.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/reference/ca-service-desk-manager-reference-commands/technical-reference/ca-sdm-pdm-database-commands.html