Software Updates failing on Windows 2016 servers
Article ID: 233409
Updated On:
Products
Patch Management Solution
IT Management Suite
Issue/Introduction
Monthly patches were successfully rolled out and installed on all systems except Windows 2016 Servers
Environment
Patch Management Solution 8.x
Cause
The Software update installation time-out value was set to 1 hour, which was too low for the Server 2016 updates in some cases.
Resolution
Navigate in the Symantec Management Platform console to Settings > All Settings > Software > Patch Management > Windows Settings > Windows Patch Remediation Settings
Click on the Programs tab and set the Terminate after to a greater value - suggested value is 90 minutes or greater as seen in the screenshot below:
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