Software Updates failing on Windows 2016 servers

Products

• Patch Management Solution

Issue/Introduction

The customer noted that monthly patches were successfully rolled out and installed on all systems except Windows 2016 Servers

Environment

Patch Management Solution 8.x

Cause

The Software update installation time-out value was set to 1 hour, which was too low for the Server 2016 updates in some cases.

Resolution

Navigate in the Symantec Management Platform console to Settings > All Settings > Software > Patch Management > Windows Settings > Windows Patch Remediation Settings

Click on the Programs tab and set the Terminate after to a greater value - suggested value is 90 minutes or greater.