Not Authorized to Obtain Certificate from Broadcom for Receive Order processing

Products

• COMMON SERVICES FOR Z/OS

Issue/Introduction

When trying to download the signed certificate from Broadcom at eapi.broadcom.com/receiveorder/getSignedCert per Obtain the Certificates for SMP/E Internet Service Retrieval, the website says 'user not authorized'.

 

Resolution

Correct Broadcom Support Portal credentials are required to logon to the user certificate server. Verify the username and password being entered are the correct credentials for the Broadcom Support Portal and try again.