Licensing issue affecting several Broadcom Software products.

Products

• Symantec
• Content Analysis Software
• Malware Analysis
• SSL Visibility Appliance Software
• ISG Proxy
• PacketShaper

Issue/Introduction

Broadcom Software is aware of an issue affecting licensing of several products.

Customers using the following products are not presently able to install a new license or upgrade an existing license:

 

Environment

• ProxySG
• Advanced Secure Gateway (ASG)
• Reporter
• Management Center
• Content Analysis Server (CAS)
• Malware Analysis (MA)
• SSL Visibility Appliance
• ISG
• Packet Shaper

Resolution

A new certificate was updated on the load balancer that is in front of our licensing server and the new certificate was incorrect. Service was restored by re-applying the old certificate.

This issue has been resolved since Jan 28 2022 at 11:50 am Pacific time.