ReaperThread : Reaper counted X sessions but global count is Y sessions in TRC_CSMACT_x.log

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• ACE

Issue/Introduction

There are a lot of error like this in logs TRC_CSMACT_*.log on Domain Manager :

191021-08:16:44.1686607L|014752|00000650|ccsmact |CFSMCAPI |CFSMCAPI |000000|ERROR | ReaperThread : Reaper counted 200 sessions but global count is 475 sessions
191021-08:17:44.1699976L|014752|00000650|ccsmact |CFSMCAPI |CFSMCAPI |000000|ERROR | ReaperThread : Reaper counted 414 sessions but global count is 689 sessions
191021-08:18:44.1705683L|014752|00000650|ccsmact |CFSMCAPI |CFSMCAPI |000000|ERROR | ReaperThread : Reaper counted 650 sessions but global count is 925 sessions
191021-08:19:44.1714321L|014752|00000650|ccsmact |CFSMCAPI |CFSMCAPI |000000|ERROR | ReaperThread : Reaper counted 848 sessions but global count is 1123 sessions
191021-08:20:44.1717287L|014752|00000650|ccsmact |CFSMCAPI |CFSMCAPI |000000|ERROR | ReaperThread : Reaper counted 1061 sessions but global count is 1336 sessions

Environment

Client Automation - All Versions

Cause

This could be caused by a DNS configuration problem. The name to ipaddress resolution could not be done and there are some error like this in TRC_CSMACT_*.log

ccsmact |cfOSServices    |cfOSServices       |000000|DETAIL | CCFOSGeneral::GetAddressFromNameEx: pszName: COMPUTERNAME.ABC.COM
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: GetAddrInfoW: 11001 for COMPUTERNAME.ABC.COM
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: GetAddrInfoW (IPv6): 11001 for COMPUTERNAME.ABC.COM
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: trying getaddrinfo(COMPUTERNAME.ABC.COM)
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: getaddrinfo: 11001
ccsmact |cfOSServices    |cfOSServices       |000000|DETAIL | CCFOSGeneral::GetAddressFromNameEx: COMPUTERNAME.ABC.COM resolved to: <error>
ccsmact |cfOSServices    |cfOSServices       |000000|DETAIL | CCFOSGeneral::GetAddressFromNameEx: pszName: COMPUTERNAME
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: GetAddrInfoW: 11001 for COMPUTERNAME
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: GetAddrInfoW (IPv6): 11001 for COMPUTERNAME
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: trying getaddrinfo(COMPUTERNAME)
ccsmact |cfOSServices    |cfOSServices       |000000|INFO   | CCFOSGeneral::GetAddressFromNameEx: getaddrinfo: 11001
ccsmact |cfOSServices    |cfOSServices       |000000|DETAIL | CCFOSGeneral::GetAddressFromNameEx: COMPUTERNAME resolved to: <error>
ccsmact |CFUtilities_Help|CFUtilities_Helper |000000|DETAIL | Lookup of COMPUTERNAME.ABC.COM was not found from short name using COMPUTERNAME

Resolution

Correct the DNS configuration problems by adding the missing computers.