In PAM 4.0, Cannot Launch Web Console in vSphere

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

After launching the web browser to connect to vSphere in PAM 4.0, the following error occurs when using the web console for a VM.

"The console has been disconnected. Close this window and re-launch the console to reconnect."

Environment

Privileged Access Management 4.0.0

Resolution

The issue was reproduced with 4.0.0, but not within the 4.0.1 environment. The version of jxbrowser was upgraded between versions, so this is likely the cause of the issue.

In the 4.0.1 environment:

Additional Information

For information regarding the version of jxbrowser or other third-party components used in a particular PAM release, please refer to the Third-Party License Acknowledgements section of the documentation.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-0-1/third-party-license-acknowledgments.html