ProxyISG cannot load new image "Error: Image Exists"

Products

• ISG Content Analysis

Issue/Introduction

Cannot load new image "Error: Image Exists"

Environment

ISG release 2.3.2.1 (265086)

 

Resolution

If you can't load a new Image due "Error: Image Exists" try below steps:

 

1. Type "images view" from configuration mode and verify available Images

ISG01(config)# images view
Image ID                  Size       Type     Version        Release ID   In Use  
------------------------- ---------- -------- -------------- ------------ --------
sg-6.7.5.12-263738        146 MB     SG       6.7.5.12       263738       1         
cas-3.1.2.4-264124        1609 MB    CAS      3.1.2.4        264124       1         

2. Load new image with "images load" command

ISG01(config)# images load https://downloadsapi.broadcom.com/utils/BHo3XNADMAw7z48/24177978/ProxySG_6.7.5.14-266172.bcsi
Progress: [##################################################] 100/100
  ok

3. Check images with "view image" command

ISG01(config)# images view
Image ID                  Size       Type     Version        Release ID   In Use  
------------------------- ---------- -------- -------------- ------------ --------
sg-6.7.5.14-266172        146 MB     SG       6.7.5.14       266172       0         
sg-6.7.5.12-263738        146 MB     SG       6.7.5.12       263738       1         
cas-3.1.2.4-264124        1609 MB    CAS      3.1.2.4        264124       1         

4. Load new image with "images load" and you will get an error

ISG01(config)# images load https://downloadsapi.broadcom.com/utils/wooZpGY4QrzS5oO/24177985/casma_3_1_3-268775.bcsi
Progress: [##################################################] 100/100
Error: Image Exists

ISG01(config)# images ?
Possible completions:
  delete           Remove application image
  load             Load application image
  view             View application image(s)
  view-resources   Show information about resources
  <cr>             
ISG01(config)# images delete ?
Possible completions:
  cas-3.1.2.4-264124  sg-6.7.5.12-263738  sg-6.7.5.14-266172
ISG01(config)# images delete 

5. Try to use command "images load" with "force" syntax which should fix the issue.

ISG01(config)# images load https://downloadsapi.broadcom.com/utils/wooZpGY4QrzS5oO/24177985/casma_3_1_3-268775.bcsi force
Progress: [##################################################] 100/100
  ok