LiveUpdate fails with Result Code: 0x80004005 on Endpoint Protection Manager
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LiveUpdate fails with Result Code: 0x80004005 on Endpoint Protection Manager


Article ID: 233170


Updated On:


Endpoint Protection


After upgrading Symantec Endpoint Protection Manager (SEPM), LiveUpdate fails to update virus definitions.  All clients set to update from the SEPM are left with out-of-date content. The intelligent Updater tool also fails to update content on the SEPM.

In the LiveUpdate log, virus definitions fail with a Result Code of 0x80004005.


16:35:03.115524  [Component Result - START]
16:35:03.115524  Component ID: {F3E7C203-78AA-448B-A844-3587B103EE5C}
16:35:03.115524  Display Name: SEPM Virus R Definitions SDS Win64 (x64) 14.3 RU3
16:35:03.115524  PVL: SEPM Virus R Definitions SDS Win64 (x64) 14.3 RU3_MicroDefsB.CurDefs_SymAllLanguages
16:35:03.115524  Result Code: 0x00010000
16:35:03.116523  Result Message: OK
16:35:03.116523  [Package Result - START]
16:35:03.116523  File: 1642022205jtun_stagedemt64sep143encfulc3sds.7z
16:35:03.116523  Result Code: 0x80004005
16:35:03.116523  Result Message: UNKNOWN
16:35:03.116523  [Package Result - END]


Release : 14.3.x

Component :


Likely due to a partially failed database migration during the upgrade. Tamper Protection could be blocking sesmcontinst.exe


The easiest workaround is to set a Tamper Protection exception for sesmcontinst.exe in the Exceptions policy.

Creating Tamper Protection exceptions

Exclude the following file from Tamper Protection:

Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\sesmcontinst.exe


If the issue is due to an incomplete upgrade, run upgrade.bat (\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin) to complete the installation.


Verify the integrity of the SEP Database by running the DBValidator tool on the Symantec Endpoint Protection Manager (SEPM), refer to the below article:

Use dbvalidator to diagnose manager database issues