Upgrade from 7.1.1 to CA Business Intelligence Jaspersoft Server R7.9 for CA Service Management

Products

• CA Service Desk Manager

Issue/Introduction

We are testing in our homologation enviroment upgrading from CABI 7.1.1 to 7.9 and there are no options for SQLSERVER database, that we already used in 7.1.1, only for Postgresql. What happend about option for SQLSERVER? Is that avaliable yet?

Environment

Release : 17.2

Component :

Resolution

MS SQL Server is supported for Jaspersoft.  Here are the installation instructions:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installing-ca-service-management-17-3/installing-common-components-ca-eem-cabi-jasperreports-ca-process-automation/cabi-jasperreports-server-for-ca-service-management/Install-and-Integrate-JasperReports-Server-r7-2-with-CA-Service-Management-17-3-0-10.html

For Oracle or Microsoft SQL database, Download CA Business Intelligence Jaspersoft Server R7.9 for CA Service Management.iso (DVDCASMJRS79) JasperReports® Server r7.9 installer from Broadcom Support Download Center. It is recommended that you follow the installation procedures outlined in the TIBCO Product documentation for installing JasperReports on Oracle or Microsoft SQL Server.