Unknown Status (0) received for SERVICEDESK Tomcat

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

While making changes related to web services connections, customer saw the following start to fail:

- Attachments

- Exports

- PAM Connections

Environment

Release : 17.3

Cause

Tomcat Service has a status of unknown

Resolution

After running pdm_configure, customer reported that the issue was resolved