SNMPCOLLECTOR GUI gives different errors: PPM-025, MONS-02, MONS-021
Article ID: 233083
Updated On:
Products
Issue/Introduction
We have several tunnel clients hubs with snmpcollector probe on them. The issue is every time I try to open the snmpcollector configuration gui it either gives a PPM-025, MONS-02 or MONS-021 inconsistently.
We have followed other articles to resolve this problem:
How to solve ppm probe error MONS-025 (broadcom.com)
and
How to solve ppm probe error MONS-025 (broadcom.com)
We have also restored a snmpcollector database backup db file as described in the below article:
Can't open snmpcollector configuration: get_ctd_configuration / PPM-025 Error (broadcom.com)
But still, we get different error messages, without consistency, every time we open the GUI
Environment
Release : 20.4
Component : UIM - SNMPCOLLECTOR
Cause
Communication issue - Unsupported hub to hub communication configuration. (Use of hub Static routing in combination with Tunnels)
Resolution
The use of static routing (Adding a hub in "Name Services" tab in the hub) is not supported in combination with Tunnels.
v
If Tunnels are used for hub to hub communication, remove any static hub.
Additional Information
In some situations, data can be transmitted over the insecure static route rather than over the secure tunnel.
Delete static routes that are used to configure a tunnel. Do not retain static routes when tunnels exist.
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