sdgtw 2.26 probe - Exception in making the connection to MDR:java.lang.NullPointerException
Article ID: 233066
Updated On:
Products
Issue/Introduction
After upgrading sdgtw probe to 2.26 the test connection fails validation. It was working fine on the prior version
sdgtw 2.26 breaks authentication with ServiceNow instance.
Reverting back to a previous version resolved the issue
Error in sdgtw.log
[attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException
at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1743)
at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168)
at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99)
at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225)
at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178)
at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123)
Environment
Release : 20.3, 20.4
Component : UIM - SDGTW
Cause
defect in sdgtw 2.26
Resolution
Remove the ending backlash("/") from the urls in the sdgtw profiles
Example:
From
URL = https://<xxxx.service-now.com>/
ServiceNowClientURL = https://<xxxx.service-now.com>/
To
URL = https://<xxxx.service-now.com>
ServiceNowClientURL = https://<xxxx.service-now.com>
Note: The next sdgtw release will have the fix to support the backslash at the end of the URL.
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