Enabling TLS 1.1 or TLS 1.0 on the Microsoft SQL Server database when upgrading to SEPM 14.3 RU4
Article ID: 233037
Updated On:
Products
Issue/Introduction
When you install or upgrade the Symantec Endpoint Protection Manager (SEPM), you may see the following message:
The Symantec Endpoint Protection Manager failed to connect to the Microsoft SQL Server database.
The management server has detected that your SQL Server database or operating system version does not support TLS 1.2 or later. You must either enable the management server to use a less secure TLS version or upgrade your database or operating system to a version that supports TLS 1.2 or later.
Cause
This message appears because your management server runs on either Microsoft Windows Server 2008 R2 or an unsupported version of the Microsoft SQL Server database.
Resolution
If your management server runs on Microsoft Windows Server 2008 RU2, you must enable TLS 1.1 and TLS 1.0. See: Enabling TLS 1.1 on Microsoft Windows Server 2008 R2
If your management server runs an unsupported version of the Microsoft SQL Server database, perform one of the following tasks:
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Download an update that enables TLS 1.2 support. See:
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Upgrade to a later version of Microsoft SQL Server. Use one of the following versions of the database: System requirements for Symantec Endpoint Protection (SEP)
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