Blue Coat Categorization returns 'unlicensed; unavailable'
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Blue Coat Categorization returns 'unlicensed; unavailable'


Article ID: 232904


Updated On:


ProxySG Software - SGOS


The Blue Coat categorization provider returns unlicensed; unavailable 


This is seen;

  • when testing a URL category (Configuration > Content Filtering > General > Diagnostics)
  • reviewing the categories in access log entries


The administrator has confirmed the following;

  • the categorization database is updated and the status is Ready (https://proxysg:8082/ContentFilter/Status)
  • other database type results return successfully, such as the local database categorization
  • Blue Coat categories show in the Visual Policy Manager and under https://proxysg:8082/ContentFilter/Categorization
  • the appliance base license is valid


Push policy to the device from the Visual Policy Manager or Management Center.