Blue Coat Categorization returns 'unlicensed; unavailable'
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Blue Coat Categorization returns 'unlicensed; unavailable'

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Article ID: 232904

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

The Blue Coat categorization provider returns unlicensed; unavailable 

 

This is seen;

  • when testing a URL category (Configuration > Content Filtering > General > Diagnostics)
  • reviewing the categories in access log entries

 

The administrator has confirmed the following;

  • the categorization database is updated and the status is Ready (https://proxysg:8082/ContentFilter/Status)
  • other database type results return successfully, such as the local database categorization
  • Blue Coat categories show in the Visual Policy Manager and under https://proxysg:8082/ContentFilter/Categorization
  • the appliance base license is valid

Resolution

Push policy to the device from the Visual Policy Manager or Management Center.