Customer has configured Configuration Automation and Service Desk Manager in Spanish.
A job has been configured to send CI's from Configuration Automation to Service Desk Manager
The following error is seen:
"ERROR: Valid class/family must be provided for a new CI. class(Other Service) family(Enterprise Service) is invalid.
Release : Service Desk Manager 17.3
Configuration Automation 12.8 SP6
Configuration Automation has not been translated to Spanish
CCA and SDM must be configured for the same language.
You must configure Configuration Automation to use the following file:
Program Files\CA\CCA Server\tomcat\webapps\ROOT\WEB-INF\translation
The final configuration will look like this: