LDAP sync with userAccountControl not working

Products

• CA Service Desk Manager

Issue/Introduction

The environment has been configured to use LDAPImporter to import users as per the following documentation:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configuring-ca-service-catalog/manage-users-with-ca-eem/step-1-import-users-into-the-database.html

The sync works, but custom fields in Service Desk are not imported. Why is this the case?

Environment

Release : 17.3

Component :

Resolution

The LDAPImporter goes straight to the backend MDB database; it is not a specifically Service Desk tool. As a result, it cannot handle custom columns that only exist in the BPVirtdb layer that SDM carries above that.

This is, unfortunately, a limitation of the tool; to do this it would be necessary to use pdm_ldap_import / pdm_ldap_sync instead.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/configuring-user-accounts/create-contacts-in-batch-mode-using-ldap-data.html