DevTest Enterprise Dashboard is spinning forever after login credentials entered -Header is too large >8192

Products

• Service Virtualization

Issue/Introduction

Enterprise Dashboard is spinning forever after login credentials entered and seeing below messages in the ED logs

2022-01-05 18:11:43,480Z (10:11) [qtp1783130875-30] INFO  com.ca.ad.common.security.IAMClientProvider - Trust verifying IAM Certificate
2022-01-05 18:11:44,360Z (10:11) [qtp1783130875-33] WARN  org.eclipse.jetty.http.HttpParser - Header is too large >8192
2022-01-05 18:11:44,361Z (10:11) [qtp1783130875-33] WARN  org.eclipse.jetty.http.HttpParser - bad HTTP parsed: 413 for HttpChannelOverHttp@4f7e12a9{r=8,c=false,a=IDLE,uri=null}
2022-01-05 18:12:00,381Z (10:12) [qtp1783130875-34] INFO  com.ca.dradis.service.CookieService - Setting cookie
2022-01-05 18:12:00,381Z (10:12) [qtp1783130875-34] INFO  com.ca.dradis.service.CookieService - cookie set: locale = en, Max-Age: 2592000, Path: , Domain: null, HttpOnly: false, Secure: true
2022-01-05 18:12:08,674Z (10:12) [qtp1783130875-27] WARN  org.eclipse.jetty.http.HttpParser - Header is too large >8192
2022-01-05 18:12:08,675Z (10:12) [qtp1783130875-27] WARN  org.eclipse.jetty.http.HttpParser - bad HTTP parsed: 413 for HttpChannelOverHttp@5b03b71d{r=3,c=false,a=IDLE,uri=null}

 

Also seeing below message on Chrome browser developer tools

1. Request URL:
   https://EDhostname:1506/api/validate
2. Request Method:
   POST
3. Status Code:
   413 Request Entity Too Large
4. Remote Address:
   158.164.8.215:1506
5.  
   Referrer Policy:
   strict-origin-when-cross-origin

Environment

All supported DevTest releases and platforms.

Cause

Header is too large >8192

Resolution

Please follow the steps below

1. Go to ED Server

2. Stop ED Service

3. Open the file LISA_HOME/bin/EnterpriseDashboardService.vmoptions in a text editor (Assuming ED is started as a Service. If not, then edit the file EnterpriseDashboard.vmoptions)

4. Add the following property and save the file

-Dserver.max-http-header-size=48000

5. Start ED Service

See if this resolves  your login issue.